Frequently Asked Questions

General

What is Cloud technology?

Cloud technology is a term that is being "thrown" around by many companies today, just as Software as a Service (SAAS) and Unified Messaging had a few years ago. A true cloud provider has many defining characteristics, however the four most important characteristics for customer communications are:-

1. Capacity elasticity:-

The ability to expand and contract capacity without additional hardware.

2. PAYG

True Cloud providers enable delivery of technology where you only pay for what you use, yet can still access unlimited capacity. Hosted providers can offer PAYG but they are limited by capacity. This pricing methodology allows customers to access large capacity and bandwidth in a price elastic environment.

3. Redundancy:-

True Cloud providers have multiple redundancy sites, not just two or three sites, but hundreds if not thousands of server farms. The impact for a business is that if one site fails another starts straight away; if that site failed then another would starts, and so on. It is too cost inefficient for a business to be able to offer more redundancy than true Cloud providers.

4. Security:-

The leading Cloud providers all have an extensive, third part audited, array of security certificates. True Cloud providers, we believe, offer a far more secure environment than the traditional bricks and mortar technology businesses.

Are your servers secure?

zync utilises highly scalable Global cloud (PaaS, IaaS) computing platforms with high availability and dependability, which enables zync to build a wide range of applications. zync’s Cloud infrastructure providers build services in accordance with security best practices and provides appropriate security features in those services.

Certifications and Accreditations

  • PCI DSS Level 1   
  • ISO 27001
  • SAS 70 Type II
  • HIPAA

Can I have full control over each campaign?

zync's products all have globally unique features that you can access in an easy to use web User Interface. The interface will allow you to control every aspect of every campaign. We will support you in anyway possible and be as hands on, or hands off, as you would like.

Can I send to anywhere in the world?

zync's systems allow you to manage and send any message to all parts of the globe.  We provide access to any country worldwide enabling you to easily communicate with your customers. Accessing only to the most reliable Tier One delivery routes available globally, we deliver your messages on time every time.

Can you provide a tailored solution based on my individual business requirements?

All zync products can be combined to form solutions tailored for your business needs. Our business is built around the ethos that no two businesses are alike and thus requirements and solutions will differ. Due to our flexibility we are able to tailor all products to meet your needs and objectives.

I want to use your products and solutions but do not have the IT resources to change from my current supplier?

Why should you have to change what you are doing just so you can use new technology? Our User Interface will do all the work for you. You can upload a list as you currently do now and our engine will clean it into the format we require. Our Operations Team are available to assist in all aspects of your migration from and incumbent supplier to zync.  

If you have an integrated solution, then we review how you are currently sending and manipulate our system to match yours. This way zync does all your IT work and you can start using the best products  and solutions available in the market within days.

Your products sound very interesting but I am not sure where they fit in my business. Can you help?

zync offers consulting services to all our clients. We will come into your office, review your current business processes and offer suggestions and solutions. We will then put together a solution that will achieve your objectives whilst reducing costs both from a CAPEX and OPEX perspective.

Do you currently have APIs?

zync has created very simple APIs that ensures you have access to our feature rich products without waiting for months to integrate. Our APIs are also very flexible, so that changes can be easily made to meet your requirements.

Do you provide customer support?

Yes.

How do I become a partner or reseller for zync?

zync offers a wide range of partnerships and reseller agreements. We currently have global resellers that only sell one or two products and others that resell our entire product suit. For more information on reseller agreements or partnerships please contact us.

 
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