zScibe is a transcription engine that allows your customers to vocalise their thoughts and have their voice message transcribed into a text report. The product has endless possibilities, whether you are a call centre and wish to allow customers to leave a message instead of waiting on hold; a market research company wanting to use auto polling and want to get extra information on customer's thoughts; or a financial institution conducting customer surveys; zScribe allows your customers to have a voice.
Reduce drop offs in the call centre by allowing customers to leave a message instead of staying on hold. Messages will then be converted into text and available for viewing within minutes.
zScibe can work with any survey technology in the market and is integrated into our zAutoPoll product. You can now give your customers the opportunity to provide feedback and have the test copy of message available within minutes.
By integrating zScribe into your customer communications solutions you can be notified of disgruntled customers or potentially new customers. Simply using zScibe and keyword lookups you can be notified immediately depending on the criteria setup in your profile.