This example is an existing client that is one of the largest financial institutions in Australia.
This customer needed to increase their performance in cross-selling of insurance and other products. They also wanted to ensure that any disgruntled customers could be contacted immediately, once issues had been raised. Utilising our zAutoPoll product to survey customers and profile their database more accurately, they were able to gain a substantial increase in their insurance sales. By integrating zScribe and keyword lookups, the financial institution was immediately alerted when a customer profiled had been flagged as being disgruntled.
The outcome for our customers was far greater than they had expected. By integrating our products they have been able to reduce their costs, increase their revenue and increase customer satisfaction.