November 23rd, 2016 / Tips and Tricks
Upwire pro tip: send reminders for incomplete surveys
Incomplete surveys are a constant bugbear in market research fieldwork. Happily, Upwire can automatically identify abandoned surveys and send reminders or a second survey to recipients. And it works for phone surveys and SMS!
> In your voice builder, tag all modules as ‘incomplete’ except the last. If the call ends at end of these points this record will be classed as incomplete.
> In the master template click the red cross and confirm ‘tagged incomplete’ is counted as a failure.
> Add a new SMS or Voice template to the failed communication flow, then create your message for these customers in the builder.
See how easy it is in the step-through guide: