November 23rd, 2016 / Tips and Tricks

Upwire pro tip: send reminders for incomplete surveys

Incomplete surveys are a constant bugbear in market research fieldwork. Happily, Upwire can automatically identify abandoned surveys and send reminders or a second survey to recipients. And it works for phone surveys and SMS!

> In your voice builder, tag all modules as ‘incomplete’ except the last.  If the call ends at end of these points this record will be classed as incomplete.

> In the master template click the red cross and confirm ‘tagged incomplete’ is counted as a failure.

> Add a new SMS or Voice template to the failed communication flow, then create your message for these customers in the builder.

See how easy it is in the step-through guide:

 

 

 

Free to set up and use.*
* SMS, email and voice call costs apply.

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